Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Client", "User", or "You") and Win Trans Shipping (Private) Limited ("Wintrans", "Company", "We", or "Us"), a private limited liability company incorporated in Sri Lanka. All services rendered — including NVOCC operations, ship agency, freight forwarding, customs consultancy, and associated logistics — are subject to these Terms.

If you do not agree with any part of these Terms, you must immediately cease use of our website and refrain from engaging our services. Continued use of the website or services constitutes acceptance.

• Acceptance applies to all directors, officers, employees, agents, and authorised representatives acting on your behalf.
• Acceptance of a formal quotation or booking confirmation constitutes binding agreement to these Terms.
• These Terms supersede all prior oral or written representations unless explicitly included in a signed written agreement.

Wintrans Shipping is Sri Lanka's trusted NVOCC operator and full-service ship agency, delivering comprehensive maritime and logistics solutions. Our principal services include but are not limited to:

All services are subject to availability and may be modified, suspended, or discontinued at Wintrans's sole discretion with reasonable notice where practicable. Third-party service components (e.g. carriers, port authorities) are subject to their own terms.

As a Client or User of our services, you agree to comply with the following obligations at all times:

• Accurate Information: You must provide complete, accurate, and up-to-date information regarding cargo details, vessel particulars, and business identity. Misrepresentation may result in immediate termination of services without liability to Wintrans.
• Lawful Use: You must not use our services for any unlawful purpose, including smuggling, sanctions violations, money laundering, or carriage of prohibited goods under Sri Lankan or international law.
• Timely Communication: You must respond to requests for documentation, instructions, or approvals within the timeframes communicated by our operations team to avoid demurrage, detention, or storage charges.
• Compliance: You must comply with all applicable port, customs, immigration, and maritime regulations in all countries of origin, transit, and destination.
• Indemnification: You agree to indemnify Wintrans against any losses, fines, penalties, or legal costs arising from your failure to comply with these obligations.
• Account Security: Where applicable, you are responsible for safeguarding login credentials to any Wintrans systems or portals.

Any surcharges introduced by shipping lines, port authorities, or government bodies after quotation issuance will be passed on to the Client at cost. Wintrans does not absorb carrier-imposed GRI (General Rate Increases), PSS (Peak Season Surcharges), or EBS (Emergency Bunker Surcharges) without prior written agreement.

All invoices issued by Wintrans are payable in accordance with the agreed credit terms set at account opening, or as stated on the invoice. Standard payment terms are as follows:

• Freight charges for NVOCC shipments are payable in full prior to Bill of Lading release unless a credit account has been approved in writing.
• Ship agency disbursements must be settled within 7 calendar days of final port disbursement account (PDA) issuance.
• Approved credit clients must settle invoices within 30 days of invoice date unless otherwise agreed.
• Late payments will attract a default interest charge of 2% per month on overdue balances, compounding monthly.
• Wintrans reserves the right to suspend services, withhold cargo documents, and place cargo on lien until all outstanding amounts are settled.
• Payments must be made in LKR or USD as specified in the invoice. Currency conversion rates are applied at the date of invoice.
• Bank transfer charges and intermediary fees are the responsibility of the Client. Payments must be received net of all banking charges.

To the maximum extent permitted by applicable law, Wintrans's total aggregate liability to any Client in respect of any claim or series of related claims shall not exceed the lesser of:

• The value of the freight or agency fees paid by the Client for the specific shipment or service giving rise to the claim; or
• USD 2.00 per kilogram of cargo affected (in accordance with standard NVOCC limitation conventions).

Wintrans shall not be liable for any indirect, consequential, special, or punitive damages including but not limited to loss of profit, loss of business, or loss of anticipated savings, even if Wintrans was advised of the possibility of such damages.

Force Majeure: Wintrans shall not be in breach of these Terms and shall have no liability for any failure or delay in performing obligations due to circumstances beyond its reasonable control, including acts of God, war, terrorism, pandemic, port congestion, government embargo, industrial action, or vessel breakdown.

• Cargo insurance is the sole responsibility of the Client unless explicitly arranged by Wintrans under a separate written instruction.
• Wintrans does not accept liability for loss or damage arising from insufficient packaging or incorrect cargo declarations made by the Client.
• Claims for cargo loss or damage must be submitted in writing within 3 days of delivery (visible damage) or 7 days of delivery (concealed damage).

The Client is solely responsible for ensuring the accuracy of all cargo declarations, shipping instructions, and supporting documentation provided to Wintrans. Any errors, omissions, or misrepresentations in shipping instructions are the Client's liability.

• Shipping instructions must be received by the cut-off date communicated by Wintrans. Late instructions may result in the cargo missing the vessel, for which Wintrans bears no responsibility.
• Bill of Lading amendments after issuance are subject to a handling fee and carrier approval. Amendments after vessel departure may not be possible.
• Dangerous goods must be declared in full accordance with the IMDG Code. Wintrans reserves the right to refuse any undeclared or incorrectly declared dangerous cargo.
• Original Bills of Lading are held by Wintrans until full freight payment is received unless a letter of undertaking has been accepted.
• The Client warrants that all export and import licences, permits, and certificates required for the cargo have been obtained prior to shipment.

All content published on the Wintrans Shipping website — including but not limited to text, graphics, logos, photographs, videos, data compilations, and software — is the exclusive intellectual property of Win Trans Shipping (Private) Limited or its licensed content providers, and is protected under Sri Lankan and international copyright, trademark, and related laws.

• You may not reproduce, distribute, publicly display, or commercially exploit any Wintrans content without express prior written permission.
• The Wintrans name, logo, and brand marks are registered trademarks. Unauthorised use constitutes infringement.
• Fair personal use (e.g. printing a page for reference) is permitted provided it is non-commercial and includes appropriate attribution.
• Any feedback, suggestions, or ideas submitted to Wintrans may be used by us freely without compensation or attribution obligation to the submitter.

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, without regard to its conflict of law provisions.

The parties agree to the following escalation procedure for any dispute arising from these Terms or the provision of Wintrans services:

Wintrans reserves the right to revise, update, or replace these Terms at any time. Material changes will be communicated via the email address registered with us or through a prominent notice on this website. The "Last Updated" date at the top of this page will always reflect the most recent version.

• Continued use of our website or services after publication of updated Terms constitutes your acceptance of the revised Terms.
• It is your responsibility to review these Terms periodically. We recommend doing so at least quarterly.
• Previous versions of these Terms may be requested in writing for archival reference.

For any questions, clarifications, or formal notices relating to these Terms & Conditions, please contact our legal and compliance team. We are committed to responding to all written enquiries within 5 business days.